Online Returns / Exchanges & Shipping

O N L I N E    R E T U R N    P O L I C Y

We now accept returns on all clothing, in new condition with tags attached, within 15 days of delivery date. Only items purchased on our website are eligible for return. See below for in-store purchases.

We accept exchanges for store credit on non-clothing items, including jewelry, accessories, home and gift.

All sale items, swimwear, intimates, and apothecary items are final sale.

All merchandise must be returned unworn, unwashed, and in its original condition with price tags intact when it is returned to us.  We have the right to deny store credit to if the item returned does not meet our policy requirements.

Buyer is responsible for any return shipping costs. We recommend you send the package insured and with tracking as we are not responsible for missing packages. 

Please reach out to us at prismseattle@gmail.com if you'd like to request a return. 

 

I N - S T O R E      E X C H A N G E    P O L I C Y  

We accept exchanges for store credit on full price items purchased in-store, within 30 days of purchase.

All sale items, swimwear, intimates, and apothecary items are final sale.

All merchandise must be returned unworn, unwashed, and in its original condition with price tags intact when it is returned to us.  We have the right to deny store credit to if the item returned does not meet our policy requirements. 

If it's easily found, please bring a copy of your receipt with you (photo on your phone or email is fine).

  

Please mail exchanges and store credit returns to:

P R I S M

ATTN: Return/Exchange

5208 Ballard Ave NW

Seattle, WA 98107

 

If you have any questions prior to purchasing an item please email us at prismseattleshop@gmail.com or give us a call at (206) 402-4706.